Did you know you can run your entire business on free software? Oh yes indeed you can. And one of the key tools you can use to achieve global market domination is CRM, and here is one of the premier tools: Sugar CRM.
Sugar CRM is pretty much a pure customer relationship management suite, and so covers quotations, projects, document storage and customer interactions. It’s a robust, reliable suite that is used by quite a few big customers – like Coca Cola, AVIS, the insurance company AA and even the government of the State of Oregon.
One of the comforts of using it – for an organisation – is the dual licensing and paid support. Not only does this give you access to additional functionality that is not available under the GPL, but also allows you access to support technicians, and the usual helpdesk benefits associated with doing business on a commercial level. And of course, with the system being open source, not only is it easier to support internally (because your technicians can see what it going on), the product would also survive a collapse of the parent company because the source code is availble – something that is often written into corporate contracts requiring expensive escrow source code deposit services.
Sugar CRM has an open source, community edition, as well as a paid support and full commercial support option. It works on a variety of databases, so if you’re a MySQL or a SQL Server house, you’re covered. Which will keep the support people happy, no doubt.